Why You Should Use Hosted VoIP Services In Your Business

By Steven Howard


Before starting any business, you need to have a reliable phone system in place. Most of the business activities are conducted using networked computers, although phones are used for communication purposes. Old versions of proprietary phones were expensive, and had difficulty in their reconfigurations or scaling them up and down as dictated by business. However, hosted VoIP a phone technology that uses broadband Ethernet connections offers several advantages over old systems in business.

Installation of legacy phones was done by professionals who had to put up with heights while erecting wires from the posts to your office. Also, they had to use a substantial amount of wires and energy for them to extend the lines to different desks. However, hosted voice over internet protocol services are single-handedly done by an individual within a few minutes hence enhancing efficiency.

Traditional phones that needed several extensions demanded that the owners establish the number of them that were needed. Failure to this, they were forced to call back the experts to carry out the tasks for an additional fee. However, when using services from a hosted system, you only have to attach the mobile phone numbers of your additional employees.

Legacy phone systems are not portable hence making it difficult to communicate with clients when in the field. These systems can allow you to call or receive any communication irrespective of your location. When in an overseas state, you only need an internet connection for you to access calls and messages. Availability of cloud hosting allows the communication to take place without a hitch hence promoting business by saving some clients that would have left from communication hitch.

The system offers and supports diverse features of a call. You can transfer a call, conduct call hunting, call hold, phone menus on auto-attendant, and follow me/find me features. It ensures that none of your interesting features are left behind from those of the traditional phone systems. Some additional features can be realized depending on your system software.

The VoIP communication system comes with the immense potential for cost savings. Although there is an initial cost when investing in handsets, you can come up with an agreement with your service provider on flat rate charges on a monthly basis. Research shows that average business people save about 40% when using these hosted services over the analog system with international calls saving about 80%.

Another advantage of the hosted voice over internet protocol system is the ability to integrate with other systems in your business. It enables you to make an outbound call through outlook or email clients and can bring up your customer record from the inbound call of a customer. Voicemail services are also enabled whereby traveling workers can get all the voice transcriptions using a hosted phone system.

Internet connection enables VoIP calls to go through when you are miles away from your country as long as your host has a cloud hosting services. This leaves no gap for your business opportunity. Also, the system is easily installed and can roam from place to place. Once you invest in the system, lost customers and opportunities will be a thing of the past.




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